Support

Our technicians have many years of experience in induction heating process. We conduct technical exchanges with outstanding companies in the industry every year. We will discuss with you the impact of various technical solutions on your components, materials, processes and costs. Through in-depth technical consultation, the most suitable solution is finally determined based on your requirements.

To ensure your induction systems keep on working at or beyond design performance, we provide you with comprehensive operational support services. First of all, we will send you product technical information, so that you can fully understand the product performance. Secondly, there are installation documents and installation videos that clearly guide you in the correct installation of the induction system. Thirdly, the user manual will explain how to properly install, use and maintain the induction system. Finally, if you have any further questions, you can always contact our 24-hour online customer service.

The size and turns of the induction coil, the material and shape of the workpiece, and the number of extension joints need proper matching to achieve higher heating efficiency and better heating effect. It is recommended to use a factory designed induction coil so you can get the right heating pattern and your induction heating power supply delivers maximum output. Every induction coil is documented in our database, which means you can easily replace or repair it when necessary. If you want to design the induction coil by yourself, you can discuss relevant issues with us, like how to build the perfect induction coil based on frequency, material, and power density.

Thanks for using Pure H2O induction heating machines. From the date of purchase, our company provides you with a one-year warranty service for the whole machine. If there is any failure with equipment under normal use and within warranty period, we will provide free maintenance services. For equipment out of warranty, a fee-based service is available. In addition, you will enjoy free lifetime equipment-related technical consultation services and process consultation services.